KCCDMFI successfully conducted a Customer Care Training on October 25, 2025, at the KCCDMFI 3rd Floor Building, Guiwan, Zamboanga City, facilitated by Ms. Lea A. Payud, KMFI Board of Trustee (BOT). A total of 68 participants from the Head Office and Operations joined the session aimed at enhancing service excellence and client relations.

The Customer Care Training successfully achieved its objectives by enhancing the participants’ awareness and capability to deliver excellent customer service. KCCDMFI expresses its gratitude to Ms. Lea A. Payud for her valuable insights and facilitation, and to all participants for their active engagement and commitment to improving customer service standards.

The training aimed at equipping participants with essential digital skills to adapt to the modern workplace and cooperative management systems. Participants learned the basics of computer operations, file management, MS Office applications, and proper digital practices — all critical for improving documentation, communication, and productivity.

The training was a resounding success. Participants walked away with newfound confidence and practical skills in navigating technology. This initiative marks another step forward in building digitally literate that are ready to thrive in today’s fast-paced digital world.

“Strengthening Financial Literacy for Cooperatives”

Basic Bookkeeping and Accounting Training was successfully conducted by Ms. Leizel D. Gadiane Accounting Dept. Head together with Ms. Andrea May Ramirez, Accountant at the KCCDFMI Building, Zamboanga City, empowering cooperative leaders with essential financial management skills. Participants gained practical knowledge on proper bookkeeping practices, financial reporting, and cooperative accounting — essential tools for transparency, accountability, and sustainable growth.

The activity was a great success, equipping our cooperatives with the necessary skills to manage their finances effectively. With continued training and collaboration, we take one more step toward a more resilient and self-reliant cooperative sector in Zamboanga City.

The activity was facilitated by the KMFI – WEE SAFE Project, funded by the European Union through the Bangsamoro Agri-Fishery Programme (EU-BAEP). It was participated in by the officers and members of three (3) fisherfolk organizations namely; Luksumbang Fish Workers Association (LFWA), Balas Fish Workers Association (BFWA), and Tumakid Agri-Fishery Association (TAFA), engaged in fresh catch fishing and marketing.

The primary objective of the activity was to enhance the technical competencies of fisherfolk in the proper use and maintenance of fishing gear and equipment to improve catch efficiency and productivity. It also aimed to build awareness and promote compliance with existing fishery laws, policies, and sustainable coastal resource management practices, thereby encouraging greater community participation in resource monitoring and protection. Furthermore, the training sought to strengthen market integration and planning skills to help fisherfolk improve income opportunities and expand the market reach of their fresh catch products.

The activity was formally opened with welcome remarks delivered by Ms. Pamela Joy B. Nandu, Project Officer of the WEE SAFE Project. The session featured Mr. Abdurasul Sarail, Chief Aquaculturist of the Ministry of Agriculture, Fisheries, and Agrarian Reform (MAFAR), who served as the resource person and shared his valuable technical expertise with the participating fisherfolk of Lamitan City. Also in attendance was Ms. Esther Domingo, City Agriculturist of Lamitan City, who conveyed her full support for the WEE SAFE Project and its continuing efforts to uplift the livelihoods and strengthen the capacities of local fishing communities.

Learning about financial literacy helps individuals make informed and effective decisions with all of their financial resources and it also has the ability to understand and effectively use financial skills, including personal financial management, budgeting, and investing. Last September 9, 2025 Mr. Edgardo F. Faustino (KFI Vice President) Facilitated the Financial Literacy Training for Cooperative held at Monmon’s Ipil, Zamboanga Sibugay. It was attended by 36 cooperative leaders, comprising the Chairman, Vice Chairman, Treasurer, Bookkeeper and Auditor.